How does an ER work?

Your experience in the emergency room begins with a process called triage, in which a nurse evaluates your medical needs. The triage process makes sure all patients who come to the emergency room get the care they need when they need it.

How long will I have to wait before taken back to the ER?

We will take you back as quickly as possible. Please keep in mind that when the ER is full, or if there is a very critical patient, the wait might be longer. We broadcast our average ER wait times so you can make an informed decision about where to go if you have a non-life threatening emergency.

Why are some patients who arrived after me taken before me?

The care provided in an emergency room is designed to make sure that patients with the most critical health needs get care first. This means that patients who arrived at the ER after you may be taken back to be cared for before you. If you are waiting and you start to feel worse, please let the triage nurse know.

Please be assured that your health is very important to us, and your needs will be met as soon as possible.

Once you are in a treatment room, you will be assigned a nurse as well as a physician or a physician assistant who will work together to provide your care. If we can make your wait more comfortable, please do not hesitate to ask one of our nurses.

What about my family and friends?

We will work closely with you to include family and friends in your care. We may need to limit the number of visitors in the exam room based on your condition and the size of the room.

When will I go home?

Based on your needs and the results of any tests, you will either be discharged with instructions for home care or you will be admitted to the hospital.